Whether you’re a manager providing feedback on poor performance or an employee owning up to a big mistake, people tend to dread those tough conversations. The key is knowing how to approach “those” conversations to ensure the outcome is positive and productive, rather than emotional and confrontational.

Leveraging Kim Scott’s book, Radical Candor, Shelley Pernot provides guidance, tips and tools on how to navigate uncomfortable conversations by caring personally and challenging directly, helping you to improve your leadership skills and professional relationships.

Shelley Pernot spent most of her early career working in the oil and gas industry until a new opportunity arose with BP that proved to be the turning point in her professional life. Tasked with designing and delivering programs focused on creating a culture of open discussion and transparency proved to be the experience that fueled her passion to teach and inspire individuals to lead with passion and purpose. Shortly after leaving BP, Shelley started her own coaching and training firm, True North Coaching and Development, where she conducts leadership development training for organizations.